Our vision is a new category of habit-forming healthcare globally; one that is patient-centred, predictive, and intrinsically scalable. We're a digital-native healthcare provider, using personalised video streams to deliver treatment pathways at population scale, with transformative economics. By personalising each patient's interaction in real-time, we deliver world-class medical treatment in an engaging consumer experience.
Commercial & Operations, Full-time, Cambridge (UK)
Patient Support
We're looking for an empathetic, organised people person who wants to have a real impact on the lives of our patients. You'll support our NHS patients throughout their treatment journey with us, and work closely with our clinical team and NHS partners to deliver care pathways we can all be deeply proud of. We're significantly scaling the volume of our NHS services, and you'll be at the heart of that growth as the main patient contact for everything non-clinical.
You'll be responsible for:
Working closely with our clinical team, with ownership of our patients' non-clinical questions and needs
Speaking to patients over the phone, in-app messaging, and email to answer questions, and provide support, information and reassurance throughout their care journey
Facilitating referrals to and from our NHS partner providers
Working with our software team to provide technical support and troubleshooting for patients
Collating patient feedback to help us improve and grow our product and service offering
Working with our Operations Director design and improve processes, and develop efficient approaches for delivering an exceptional patient experience at scale
This role does not have a specific qualification requirement, but we'll look for how you've demonstrated brilliant customer service in whatever you've done previously, alongside a passion for impact. We're a rapidly growing startup so you'll need to thrive in a fast-paced environment, have infectious energy and enthusiasm, and care deeply about making exceptional healthcare available to everyone that needs it.
What We Offer
Interesting and challenging work
In-person working from a beautiful work space in the Cambridgeshire countryside
An onsite gym
A digital health subscription of your choice
Early stage equity with employee-friendly terms (via an EMI scheme)
Comprehensive medical coverage (including dental and optical) and life insurance
Optional remote working on Wednesdays, with an annual allowance of 10 extra remote days
Desk setup allowance for your favourite keyboard / mouse / whatever!
Regular pulse-checks to help us build a culture we're proud of
Monthly team BBQs and desserts on Flok
A fast paced work environment geared towards excellence and professional growth (with annual training budget)
Top notch specialty tea and coffee
A chance to have a big impact in a small early stage team making a difference to the lives of people across the UK
About Flok
More than a billion people a year suffer unnecessarily from conditions like back pain, where the right treatment approach is well-established but undeliverable at scale. We’re changing that.
Our team has deep expertise across clinical, engineering and machine learning, has a track record of healthtech innovation, and is backed by top-tier VCs and multiple unicorn founder angels.
If you like
Solving hard problems at the intersection of software & healthcare/data science
The pursuit of excellence—helping each other to do the best work of our careers
Working in an in-person collaborative environment
Taking ownership to have significant impact early-on in a growing company with big ambitions
Then you'll fit right in!
